Welcome to Craving Bites. These Terms & Conditions govern your use of our website https://cravingbites.in and your purchases from our store.

By accessing our website or placing an order, you agree to these Terms & Conditions.
If you do not agree, please do not use our website.

1. General Information

Craving Bites sells homemade pickles and food products prepared and packed in Pathankot, Punjab.
All products are made in small batches to ensure freshness.

These Terms apply to all users, visitors, and customers on our website.

2. Use of Our Website

You agree:

• Not to misuse or attempt to damage the website

• Not to use the website for any illegal purpose

• Not to copy, reproduce, or use our content without permission

• Not to interfere with security features or servers

Any violation may lead to restriction of access.

3. Product Information

We make every effort to display accurate:

• Product images

• Descriptions

• Ingredients

• Pricing

However, slight variations in color, taste, or packaging may occur because our products are handmade.

If you have allergies or dietary concerns, please check the ingredients section before ordering.

4. Orders & Acceptance

When you place an order:

1. You agree that all information provided (name, phone, address) is accurate.

2. Order confirmation does not guarantee acceptance—we may cancel an order if:

   • Stock is unavailable

   • Payment fails

   • Shipping address is invalid

   • Fraudulent activity is suspected

You will be notified if your order is cancelled, and refunds (if any) will be processed accordingly.

5. Pricing & Payments

• All prices listed on our website are final and include applicable taxes.

• Payment can be made using available methods (UPI, Wallets, Cards, COD, etc.).

• We do not store your payment/card details.

• Prices and offers may change without prior notice.

6. Shipping & Delivery

Shipping timelines are estimates only. Delivery may vary based on:

• Location

• Courier partner delays

• Weather or strikes

• Public holidays

More details are available on our Shipping Policy page.

7. Returns, Exchange & Refunds

Since our products are food items, we do not accept returns after delivery unless:

• The product arrives damaged, leaking, or spoiled

• You report the issue within 24 hours of delivery

• You submit photos/videos as proof

Refunds or replacements are processed only after verification.
For full details, please see our Return & Refund Policy.

8. Cancellation Policy

Before Shipping:

You can request cancellation within 1–2 hours of placing the order.

After Shipping:

If the order has already been dispatched, cancellation is not possible.

COD refusal counts as a violation of our policy and may limit future COD availability.

9. Liability Disclaimer

Craving Bites (website, owners, team) is not responsible for:

• Delays caused by courier companies

• Damages after delivery due to mishandling

• Incorrect address provided by customer

• Allergic reactions if customer ignores ingredient list

• Misuse of the product after opening

Our maximum liability is limited to the order value paid by the customer.

10. Intellectual Property Rights

All content on this website is owned by Craving Bites, including:

• Logos

• Product images

• Designs

• Text content

• Recipes

• Branding and packaging

You may not copy, sell, or reproduce our content without written permission.

11. User Accounts

If you create an account on Craving Bites, you are responsible for:

• Keeping your password confidential

• Regularly updating your details

• All activities under your login

We reserve the right to suspend or delete accounts that violate our policies.

12. External Links

Our website may contain links to third-party websites.
We are not responsible for:

• Their content

• Their policies

• Their security practices

Please review their Terms & Conditions separately.

13. Limitation of Use

You agree NOT to:

• Upload harmful files or viruses

• Spam our website or contact forms

• Use bots or scripts to extract data

• Misrepresent yourself while placing orders

Violation may result in legal action.

14. Changes to Terms & Conditions

We may modify these Terms any time.
Updated versions will be posted on this page with the latest date.

Continued use of the website means you accept the updated Terms.

15. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes will be handled in courts located in Pathankot, Punjab.

16. Contact Information

For any questions about these Terms, feel free to contact us:

Craving Bites – Homemade Pickles
📍 Raghunath Nagar, Bharoli Kalan, Pathankot, Punjab – 145025
📞 +91 7888842375
📧 contact@cravingbites.in
🌐 https://cravingbites.in